CAP1390: Information for ADR entities approved by the CAA

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Title:Information for ADR entities approved by the CAA
Description:This document includes guidance on regulatory and additional information requirements for ADR entities approved by the CAA, setting out the data ADR entities will need to hold about complaints and what needs to be reported to the CAA.
Review Comment:Addition of 'total number of disputes' field pg. 16
Date:6 May 2016
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Purchase Copy:Printed copy not available for purchase