CAP1500: Compliance report on passenger rights during disruption

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Title:Compliance report on passenger rights during disruption
Description:Report reviewing compliance of the top 31 airlines with various aspects of Regulation 261/2004, including care and assistance, denied boarding, downgrading and missed connections.

See CAP 1500a for the supporting airline questionnaires.

Review Comment:Refers correctly to 'Virgin Atlantic'
Date:22 February 2017
View File:Open document in new windowDownload PDF407kb
Purchase Copy:Printed copy not available for purchase