We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.

For more information, please read our cookie policy.

UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

CAP1408: CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’

We would like to hear from you

The CAA is committed to improving how we deliver services, please help us by completing a short survey about your experiences today

Under the UK ADR Regulations 19(2)(b), when an airline has “exhausted its internal complaint handling procedure” it needs to signpost consumers to “the name and website address of an ADR entity or EU listed body that would be competent to deal with the complaint”. This document sets out the UK CAA’s policy as regards its assessment of that ‘competency’ where airlines wish to signpost EU listed bodies.
Status:
Current
Review comment:
-
Version:
1
Version date:
18-May-2016
View file:

This publication features in the following categories.

News from UK Civil Aviation Authority

  1. Strengthening aviation safety through bilateral arrangements
    • Published on:
    • Category: Blog Post
  2. Civil Aviation Authority highlights importance of aerospace industry in Wales
    • Published on:
    • Category: News Item
  3. Regulator proposes changes to Heathrow Airport Limited’s airline charges in response to CMA appeal
    • Published on:
    • Category: News Item