List of Consumer Protection Publications

The table below details the CAA Publication results for your search. For further details, please click the "Title" of the publication you are interested in.

 

Publication Categories and Series
Reference Title
Airline Licensing
ATOL Business
ATOL Policy and Regulation
ATOL Publicity & Information
CPG Policy
ATIPAC Air Travel Insolvency Protection Advisory Committee (ATIPAC) Reports
ATOL ATOL Annual Accountants Report Forms
ATOL AAR ATOL Annual Accountants Reports based on the CAA Model Engagement Terms
ATOL AAR ATOL Annual Accountants Reports not based on the CAA Model Engagement Terms
ATOL AAR Small Business ATOL Reports based on the CAA Model Engagement Terms.
ATOL AAR Small Business ATOL Reports not based on CAA Model Engagement Terms.
ATOL AAR Standard ATOL Reports based on the CAA Model Engagement Terms.
ATOL AAR Standard ATOL Reports not based on CAA Model Engagement Terms.
ATOL Bonds ATOL Bonds
ATOL Deeds ATOL Deeds of Subordination and Undertaking
ATT Air Travel Trust (ATT) Reports and Accounts
Forms ATOL Forms
ORS3 Official Record Series 3 - Air Travel Organisers' Licensing

Individual Publications
Reference Title Status as at Date
ATOL Policy and Regulations 2010/03 ATOL Groups and Related Parties Current February 2010
ATOL Policy and Regulations 2010/06 ATOL Guidance on completing the application form for a new small business. Current December 2012
ATOL Policy and Regulations 2010/07 ATOL Guidance on completing the application form for a new standard. Current December 2012
ATOL Policy and Regulations 2012/01 Requirements for an Application for Accreditation as an Accredited Body Current May 2012
ATOL Policy and Regulations 2013/03 Making arrangements when an Air Travel Organiser’s Licence (ATOL) is not renewed Current December 2013
ATOL Policy and Regulations 2014/01 ATOL Criteria for an application for and grant of, or a variation to, an ATOL: fitness, competence and Accountable Person Current September 2014
ATOL Policy and Regulations 2015/01 Guidance on completion of an ATOL Certificate Current 7 September 2015
ATOL Policy and Regulations 2015/02 Guidance on the sale of flight-inclusive day trips by ATOL holders Current 7 September 2015
ATOL Policy and Regulations 2015/03 ATOL Guidance for charities and fundraisers Current 23 November 2015
ATOL Policy and Regulations 2016/01 ATOL Criteria for an application for and grant of, or a variation to, an ATOL: financial
Review Comment: Replaces ATOL Policy and Regulations 2013/01
Current 1 June 2016
ATOL Policy and Regulations 2016/02 Requirement for bonding and other forms of security
Review Comment: Replaces ATOL Policy and Regulations 2010/08
Current 15 July 2016
ATOL Policy and Regulations 2017/01 Advice for airlines about the ATOL Regulations and the ATOL scheme
Review Comment: This document replaces ATOL Policy and Regulations 2010/02
Current 27 January 2017
ATOL Policy and Regulations 2017/02 Advice for brokers about the ATOL Regulations and the ATOL scheme
Review Comment: This document replaces ATOL Policy and Regulations 2010/01
Current 27 January 2017
ATTPP The Air Travel Trust Payment Policy Current 30 January 2017
CAP1014 CAA and OFT Guidance on the requirements of Consumer Law Current 26 March 2013
CAP1015 Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays Current 26 March 2013
CAP1018 Guidance on Consumer Enforcement
Review Comment: Reviewed and amended to make reference to the changes to consumer enforcement bought about by the Consumer Rights Act 2015 and to clarify the CAA’s Public Sector Equalities Duty.
Current 22 March 2016
CAP1066 In Focus - Flying with gadgets - The Do's and Don'ts of using mobile phones and electronic devices on board aircraft Current 1 April 2014
CAP1126 Your rights when there is a problem with your flight Current 10 March 2015
CAP1143 The Civil Aviation Authority’s policy for carrying out its information duties under the Civil Aviation Act 2012 Current 16 January 2014
CAP1147 Proposal for a directive on package travel and assisted travel arrangements - insolvency implementers’ views Current 23 January 2014
CAP1148 CAP 1037 - Better information about UK aviation: summary of consultation responses Current 16 January 2014
CAP1161 Consumer Programme for 2014 - 2015 Current July 2014
CAP1190 Rebalancing ATOL: Consultation on proposals to ensure a fair and proportionate financial protection scheme Current June 2014
CAP1196 CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3 Current 6 June 2014
CAP1227 A right to know: Compliance report Current 23 March 2015
CAP1228 Guidance on quality standards under Regulation EC 1107/2006 Current November 2014
CAP1239 European Insolvency Protection Implementers’ Views on Package Holiday Directive Progress Current November 2014
CAP1244 Guidance for UK airports Current 24 November 2014
CAP1257 Reforming consumer complaints handling - Consultation on the CAA’s draft policy Current 7 January 2015
CAP1258 Passenger experiences during flight disruption Current January 2015
CAP1261R CAA’s response to consultation CAP 1261 Current 21 May 2015
CAP1275 Financial compensation, technical faults and time limitations: Compliance report Current 23 March 2015
CAP1277 Rebalancing ATOL: CAA's decision on consultation proposals to ensure a fair and proportionate scheme Current 4 March 2015
CAP1279 Economic regulation of new runway capacity Current 26 March 2015
CAP1285 Consumer complaints handling and ADR: Summary of responses to CAA consultation on draft policy statement (CAP 1257) Current 15 April 2015
CAP1286 Consumer complaints handling and ADR: CAA policy statement and notice of approval criteria for applicant ADR bodies Current 19 October 2016
CAP1288 Invitation to participate in the ATOL Reporting Accountants’ scheme Current 27 April 2015
CAP1293 Review of advice on SES Market Conditions for Terminal Air Navigation Services in the UK Current 21 May 2015
CAP1305 Information rights and financial compensation compliance report Current 6 May 2016
CAP1328 ATOL Standard Term 6: CAA’s statement on the consultation on a proposal to amend ATOL Standard Term 6 Current 7 September 2015
CAP1348 Offering and selling flights or flight-inclusive trips as part of events or fundraising activities Current 23 November 2015
CAP1373 CAA statutory charges 2016/17 consultation document Current 1 February 2016
CAP1390 Information for ADR entities approved by the CAA
Review Comment: This guidance has been amended to ensure that the CAA received appropriate information for its role of regulatory oversight of the ADR entities which it has approved. Further details above.
Current 31 July 2017
CAP1407 CAA statutory charges 2016-17: Consultation on charges (excluding air display and low flying permission charges) CAA response document Current 17 May 2016
CAP1408 CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’ Current 18 May 2016
CAP1411 CAA guidance for airports on providing assistance to people with hidden disabilities Current 8 December 2016
CAP1425 H7 Consumer Challenge Forum (CCF) – draft Terms of Reference Current 1 July 2016
CAP1426 ADR Entity Approval and Appeals Process Current 12 July 2016
CAP1427 Withdrawal of ADR Entity Approval Policy Current 12 July 2016
CAP1438 Accessible air travel: Airport performance report 2015/16 Current 9 August 2016
CAP1445 Consumer Panel annual report 2015-16 Current 19 December 2016
CAP1449 Decision on the Terms of Reference for the H7 Consumer Challenge Board (CCB) Current 20 September 2016
CAP1450 Responses to the CAA consultation on the Terms of Reference for the H7 Consumer Challenge Forum (CCF) Current 20 September 2015
CAP1472 Consumer attitudes to journey disruption - A qualitative research report Current 22 November 2016
CAP1473 Review of market conditions for surface access at UK airports – Final report Current 20 December 2016
CAP1473b Advisory Letter on the provision of surface access at UK airports Current 20 December 2016
CAP1477 CAA Statutory Charges 2017/18 consultation document Current 17 November 2016
CAP1500 Compliance report on passenger rights during disruption
Review Comment: Refers correctly to 'Virgin Atlantic'
Current 22 February 2017
CAP1500a Compliance report – Airline questionnaires Current 22 February 2017
CAP1514 In Focus: How the CAA protects consumers and promotes the legal rights of UK air passengers Current 22 February 2017
CAP1527 Notice of Investigation Current 31 March 2017
CAP1577 Accessible air travel: Airport performance report 2016/17 Current 11 August 2017
CPG3001 Deed of Indemnity (Personal Overtrading) - Standard ATOL Holders (or franchise member licensed for more than 1,000 passengers) Current 24 April 2013
CPG3002 Deed of Indemnity (Personal Overtrading) Small Business ATOL Holders (or franchise members licensed for 1,000 passengers or fewer) Current 24 August 2016
CPG3020 Annual Licence Holder's Report Current 30 April 2012
CPG3021 Quarterly Licence Holder's Report Current 30 April 2012
CPG3022 Monthly Licence Holder's Report Current 30 April 2012
CPG3030A ATOL Annual Accountants Report Part 1 Current May 2017
CPG3030B ATOL Annual Accountants Report Part 2 Current May 2017
CPG3051 Air Travel Trust - Standard Bond Form Current 4 August 2016
CPG3052 Air Travel Trust - Joint Bond Form Current 4 August 2016
CPG3151 Priority Schedule (Standard Bonds) Current 1 August 2013
CPG3152 Priority Schedule (Joint Bonds) Current 1 August 2013
CPG3200 Application for a Foreign Registered Aircraft Permit - Ad-hoc or Charter Operations Current 13 April 2017
CPG3200A Application to amend an existing Foreign Registered Aircraft Permit Current 18 October 2017
CPG3201 Application for a Foreign Registered Aircraft Permit - Scheduled or Series Charter Operations Current August 2016
CPG3202 Application for a Foreign Registered Aircraft Permit - Aerial Work Operations Current 1 March 2016
CPG3251 Variation of ATOL limits Current April 2016
ORS3 Official Record Series 3 - Air Travel Organisers' Licensing
Review Comment: Spelling correction on pg. 22 of GN10
Current 6 April 2016
ORS8 No. 24 Decision by the CAA under Part 5 of the Civil Aviation (Air Travel Organisers' Licensing) Regulations Current 13 November 2013