CAP1408: CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’

Please find below details of the CAA Publication you have selected. Dependent on availability, you are able to download the file, or purchase a printed copy.

 

UK-EU Transition

References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law – read more.

Reference:CAP1408
Title:CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’
Description:Under the UK ADR Regulations 19(2)(b), when an airline has “exhausted its internal complaint handling procedure” it needs to signpost consumers to “the name and website address of an ADR entity or EU listed body that would be competent to deal with the complaint”. This document sets out the UK CAA’s policy as regards its assessment of that ‘competency’ where airlines wish to signpost EU listed bodies.
Status:Current
Review Comment:None
Version:1
Date:18 May 2016
View File:Open document in new windowDownload PDF403kb
Purchase Copy:Printed copy not available for purchase

Accessibility Statement