CAP1018: Guidance on Consumer Enforcement

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Title:Guidance on Consumer Enforcement
Description:This guidance on the application of consumer law in the aviation sector seeks to inform the aviation community, consumers, consumer groups, and other interested parties on how we will apply our consumer powers. It sets out our powers in relation to aviation specific legislation and general consumer law and outlines our approach to achieving compliance.
Review Comment:Reviewed and amended to make reference to the changes to consumer enforcement bought about by the Consumer Rights Act 2015 and to clarify the CAA’s Public Sector Equalities Duty.
Date:22 March 2016
View File:Open document in new windowDownload PDF416kb
Purchase Copy:Printed copy not available for purchase

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