CAP1257: Reforming consumer complaints handling - Consultation on the CAA’s draft policy

Please find below details of the CAA Publication you have selected. Dependent on availability, you are able to download the file, or purchase a printed copy.

 

EU exit

Please note that, in the event of the UK leaving the EU without a negotiated agreement, some CAA website content and application forms may continue to carry the EASA logo or reference the EU or EASA rather than the UK CAA in the short term. These will be updated in due course following the UK’s departure from the EU. In the meantime, the guidance provided and the application forms accessed via the CAA website portal will continue to be valid.

Reference:CAP1257
Title:Reforming consumer complaints handling - Consultation on the CAA’s draft policy
Description:This document is the Civil Aviation Authority’s (CAA) draft policy on consumer complaints handling and alternative dispute resolution (ADR) for consultation until 22 February 2015. It explains the approach we intend to take to ensure that consumers booking flights serving UK airports have access to high quality complaints handling arrangements to resolve any problems with an airline where contractual or statutory rights arise (including rights under UK or European Union law).
Status:Current
Review Comment:None
Version:1
Date:7 January 2015
View File:Open document in new windowDownload PDF1.5mb*

*This is a large file. You may wish to 'right-click' the link and select 'save target as...' to save the file to your computer.

Purchase Copy:Printed copy not available for purchase