CAP1258: Passenger experiences during flight disruption

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Title:Passenger experiences during flight disruption
Description:This report analyses the results of consumer research carried out by the Civil Aviation Authority (CAA) in the first half of 2014. The objective of the research was to better understand consumers’ experiences of disruption to their journeys, and to help inform our approach to enforcing Regulation (EC) 261/2004, known as the Denied Boarding Regulations (DBRs).
Review Comment:None
Date:January 2015
View File:Open document in new windowDownload PDF969kb
Purchase Copy:Printed copy not available for purchase

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