CAP1285: Consumer complaints handling and ADR: Summary of responses to CAA consultation on draft policy statement (CAP 1257)

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Reference:CAP1285
Title:Consumer complaints handling and ADR: Summary of responses to CAA consultation on draft policy statement (CAP 1257)
Description:This document summarises the responses received from stakeholders to the CAA’s 2015 consultation on reforming consumer complaints handling (CAP 1257). It should be read in conjunction with the CAA’s policy on consumer complaint handling and ADR (CAP 1286).
Status:Current
Review Comment:None
Version:1
Date:15 April 2015
View File:Open document in new windowDownload PDF737kb
Purchase Copy:Printed copy not available for purchase