CAP1303: Consumer research for the UK aviation sector – final report

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Title:Consumer research for the UK aviation sector – final report
Description:Research commissioned to assist the CAA in the development of its 2016 strategic plan by ensuring that current consumer behaviours, needs and attitudes are fully understood. The specific objectives were to:

  • Update the evidence on how consumers make air travel decisions, what information they use and value, and what if any gaps in provision there may be;

  • Explore the hitherto under-researched topic of attitudes to air travel safety and security; and

  • Provide insights into the views and experiences of people who have disabilities or reduced mobility when travelling by air, as well as infrequent and non-flyers.

Readers may also be interested in CAP1304, the report on the qualitative stage of the work.

Review Comment:None
Date:18 June 2015
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Purchase Copy:Printed copy not available for purchase

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