CAP1408: CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’

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EU exit

Please note that, in the event of UK participation in EASA and mutual recognition of licences and certificates ceasing, some CAA website content and application forms may continue to carry the EASA logo or reference the EU or EASA rather than the UK CAA in the short term. These will be updated in due course following the outcome of the transition period negotiations on the long-term aviation relationship between the UK and the EU. In the meantime, the guidance provided and the application forms accessed via the CAA website portal will continue to be valid.

Title:CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’
Description:Under the UK ADR Regulations 19(2)(b), when an airline has “exhausted its internal complaint handling procedure” it needs to signpost consumers to “the name and website address of an ADR entity or EU listed body that would be competent to deal with the complaint”. This document sets out the UK CAA’s policy as regards its assessment of that ‘competency’ where airlines wish to signpost EU listed bodies.
Review Comment:None
Date:18 May 2016
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Purchase Copy:Printed copy not available for purchase

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