CAP1476: Future of service quality regulation for Heathrow Airport Limited: Consultation on the design principles for a more outcome-based regime

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Reference:CAP1476
Title:Future of service quality regulation for Heathrow Airport Limited: Consultation on the design principles for a more outcome-based regime
Description:This document invites comments on our proposed move to outcome-based regulation for service quality in H7. It sets out the engagement undertaken thus far, and sets out principles for HAL and the airline community in developing an outcomes framework.
Status:Current
Review Comment:None
Version:1
Date:8 December 2016
View File:Open document in new windowDownload PDF668kb
Purchase Copy:Printed copy not available for purchase

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