CAP1563a: Audit of service quality regulation at Heathrow, Grant Thornton

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Title:Audit of service quality regulation at Heathrow, Grant Thornton
Description:Under the CAA12, the CAA has a primary duty to further the interests of users of air transport services. On-going monitoring of airport services, in the form of periodic audits, is important to ensure that the service quality regulation in place continues to achieve its intended purposes and to safeguard the passenger interest. Therefore Grant Thornton was engaged to conduct audits of service quality at both HAL and GAL on behalf of the CAA. The results of this audit will be used to assist in further development of service quality regimes at both HAL and GAL.

Review Comment:None
Date:13 June 2017
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Purchase Copy:Printed copy not available for purchase

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